Chapel Heights, Durham

You can choose to keep your current room or a different one. If you fancy a change and want to book a new room type, this can either be at your current accommodation or another city.

Your tenancy agreement, which was signed at the point of you accepting your accommodation, will show the date that your tenancy begins – which is also your arrival date.

Depending on availability, some accomodations do offer early arrival. They know that plans change, sometimes unexpectedly, which is why they offer flexible tenancies

The Accommodation teams will match you to a room and flat based on any additional requirements you have outlined in your booking, but this can’t always be guaranteed.

Guests may stay for a maximum of three nights per week, unless otherwise approved by the accommodation team.

You’ll need to register to enable your policy and see:

• What is and isn’t covered
• Key exclusions - where cover isn’t provided
• Policy excess – the amount you pay when you make a claim
• How to make a claim
• Personalise cover

The accommodation teams are available 24/7 to support you with any concerns around anti-social behaviour in your property. You can contact the residence team via the property telephone, live chat or email or speak to one of the team in reception. They can then take appropriate action. This might include speaking to the resident(s) in question about the obligations in their tenancy agreement and the effect of their behaviour on others, or informing their guarantor, university or other authorities. If you witness an incident where there is immediate risk to others, you should alert emergency services by ringing 999 immediately.

Shared flat

This is the most common room type booked by a group of friends. Shared flats, with or without individual en-suites, go from three bedrooms to ten, so you can live with a smaller or bigger group of friends. You will need to speak to your property team directly about their shared flat availability, to make sure you’re booking the one that’s right for you.

Two-bedroom apartment

If it’s just you and one other mate, then you might prefer a two-bedroom

apartment rather than a shared flat. You’ll have your own bedrooms and a shared bathroom and kitchen/living area, which will be easier to keep tidy with just two of you! Only select properties have two-bedroom apartments, so be sure to double check on the property page when making your booking.

Only Studio rooms, of any style, can be booked under a dual occupancy.

Yes, to qualify for dual occupancy both the lead customer and the second tenant must be enrolled at university.

During the first part of the booking process, there is the option to request an accessible room. This enables our property teams to find the most suitable room for you that meets all your needs.

There is a dedicated ‘Additional information’ section during the booking process, which allows you to make a note of your living preferences and any additional requirements you might need. Once you have completed your booking, your property team will be able to see the information you have added and allocate you a room based on your preferences.

It’s never too early to secure your accommodation! Booking early gives you peace of mind that you’ve got one of the most important parts of the uni to-do list ticked off.

If you’re already living with the property, rebooking your room as soon as booking opens means you can secure the same room you’re currently got. Plus, you don’t have to pack all your belongings and move them to another room!

As a resident of the property, you can quickly and easily rebook your room by getting in touch with the amber agent.

The location of the property and its facilities are an important factor to consider, especially if you’re moving to a new city. Whether you're going to be studying on campus full-time or mixing it up in a blended learning environment, you're going to need to get to know the city you'll be moving to.

In terms of living space, some key things to think about when looking for last-minute student accommodation include:

• How close the accommodation is to your university campus and the city centre
• What extra facilities are available: study rooms, communal social areas, gyms etc.
• What room type would make you feel the most comfortable living away from home

The property team never want you to dislike where you live and if they can do something to make your living experience better, they will.

They would always advise speaking to your property team directly if you would like to change/move rooms. They will be able to see the room availability, so they can advise you of any empty rooms that you can swap to.

It’s important to note that they can’t offer a room which is graded lower than your current room. For example, if you are in an en-suite silver room but the only available spare rooms in the property are en-suite bronze, we wouldn’t be able to make the swap. However, you can upgrade if there is availability: for example, moving from an en-suite silver to an en-suite gold.

When additional requests are made during the booking process, the property teams try their best to accommodate as many requests as possible. These requests aren’t guaranteed and are dependent on the availability at your property.

Essays to write, gaming to stream. Rest assured you'll stay connected with free Wi-Fi across all of the buildings.

Keeping you connected with friends and family, while ensuring you can study uninterrupted, is a key part of the living experience at the property.

Properties provide high-speed Wi-Fi for residents, included in the price of rent, and free from usage caps, limits or hidden costs.

Details on how to connect to your property Wi-Fi will be included in your online induction, and you will also receive a guide on check-in.

Your devices won’t connect automatically when you are connected to the Wi-Fi, so you will need to connect each device manually.

The residence team encourage residents to contact the Wi-Fi provider directly if you are experiencing issues. Contact details will be found in the Wi-Fi connection guide you will receive when you check-in. If there is a property-wide problem or if, for any reason, the Wi-Fi needs to be disconnected, your property team will contact you in advance of this happening.

• Provider: ASK4
• Devices: 6
• Bandwidth (Wireless Speed MB): 100
• Bandwidth (Wired Speed MBps): 200

You may find your broadband speed varies during the time of day; for example, during the peak time of 7pm to 11pm, or there may be other factors affecting your speed, e.g. uploads running in the background, security features performing scans, etc.

Your personal Wi-Fi connection is available in your flat. If you wish to connect to Wi-Fi in common areas, please contact your reception team who will be able to give you the guest log-in details.

You will need to let your property team know, either in-person at reception, or via email, telephone call or via the property app, when you have a maintenance issue.

They will make sure this is logged on the maintenance system for the dedicated in-house maintenance team to investigate and fix. Try to provide as much detail as possible when logging a maintenance request, as this will help the team to gather the correct tools needed or receive assistance from an external contractor where required.

This can depend on the severity of the issue, however the property team aim to respond to emergency repairs within 4 hours.

When your request is logged onto their system by the residence team, it is automatically graded based on priority. For example, an emergency request would be an overflowing toilet or loss of water/heating, whereas a moderate request could be a lightbulb change or a request for an extra piece of furniture.

If the property team need to ask an external contractor or specialist to investigate your maintenance issue further, they will always let you know. This usually happens when problems are identified with materials and services such as main entrance doors, lifts, electricity, water or CCTV. Where possible, the property maintenance teams will try their best to fix the issue without support from an external contractor.

From 24/7 onsite support to comprehensive signposting, they've got your best interests at heart around the clock.

Wherever you are in your student journey, you may end up facing pressures related to uni life on top of all the stresses and anxieties that modern life can throw your way.

Knowing where to turn when times get tough can really help to give you peace of mind, so you can look after your mental health while you’re living in student accommodation.

Anti-social behaviour can be any behaviour that causes, or may cause, distress, nuisance, annoyance, alarm or harassment to other residents, Property team members, contractors, visitors to the property or the wider community. For example, playing loud music late at night, using illegal drugs, smoking in your flat or using threatening or abusive language towards other residents or residence team members.

The property teams are available 24/7 to support you with any concerns around anti-social behaviour in your property. You can speak to one of the team in reception or contact them via the property telephone, live chat or email.

They can then take appropriate action. This might include speaking to the resident(s) in question about the obligations in their tenancy agreement and the effect of their behaviour on others, or informing their guarantor, university or other authorities.

If you witness an incident where there is immediate risk to others, you should alert emergency services by ringing 999 immediately.

If you are an overseas student planning to study at university in the UK, then you will need to apply for a student visa before arriving.

Before you can complete your visa application, there are a few things you need to make sure you have:

• an unconditional offer of a place on a course from a licenced student sponsor (university or college). If your place of study is a licenced student sponsor, they will be able to send you your reference number (also known as CAS (Confirmation of Acceptance for Studies)) which you will need to add to your visa application
• proof of English language skills. Your university or college will let you know if you need to pass an exam by an approved provider
• A valid passport or travel documents.

These are the essentials you’ll need before making your application. Other information and documentation you may be asked for include:

• Proof your parent(s) or guardian(s) consent to you studying in the UK (only required if you are under 18 years of age)
• Certificates of education
• Proof of finances and that you have enough money to support yourself and pay for your university course.

The official UK Government website states that you will receive a decision with three weeks, however this may be longer or shorter depending on when you submit your application and if further documentation and information is required.

If you have all the required documentation then we suggest applying as soon as possible, so if there are any delays in receiving your visa, you have plenty of time to enquire ahead of your check in date. UCAS suggests applying before August, as this is the busiest time for student visa applications and you may not receive a decision in time.

If you're coming to the UK from overseas, travelling light will make the experience less stressful.

To learn more about the deposit requirement, please check the policy section above, or feel free to reach out to your amber agent.

For more details about guarantor requirements, refer to the policy section above or connect with your amber agent.

For more information on payment plans, refer to the policy section above, or contact your amber agent for assistance.